Loyalty Vs Commitment

Loyalty Vs Commitment

What do you think about loyalty to your clients or customers and organisational directive from management that are at odds. There are clients that may have transferred their business and custom to you instead of your competitor. They have helped your business to grow from when it was a small and unknown business to its new found growth. Such customers have been loyal to the organisation in all situations, thick and thin.

What will you do as an assistant; in a situation where management begins to treat such customers shabbily and deny them of the basic services that they may require?

Will you continue to go beyond the call of duty to provide the customers with the services that you are capable of, even though management have decided to use your expertise completely for other customers at the expense of all your loyal customers who through them the organisation have achieved such growth?

Loyalty and commitment is such a difficult and conflicting thing when you have differences between what management expects and what you know is the least that should be done for your clients.

What do you think?, Loyalty and / or commitment what will you do? have your say . . .

Thank you
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